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Black Friday

✦ When does Black Friday at Creative Tim start this year?

This year, our Black Friday promotions start on 20th November 2019 at 09:01UTC+3.

✦ What types of licenses are included in each stack?

All stacks contain solely the developer licenses. There are no personal licenses available for Black Friday :). More information about licenses here: https://www.creative-tim.com/license

✦ How do I use the license I got with my Stack?

You will receive a code in your order receipt. You do not need to insert it anywhere. Keep it in your records for any future inquiry from us. If you create a client project, you can either keep this code or you can send us an email at [email protected] and we will transfer the license to your client, provided that they have an account on our website.

✦ Does each stack contain Sketch/PSD files?

Yes, it does!

✦ Does each stack contain both the UI Kit and Dashboard for that design?

Yes!

✦ What is included in Premium Support?

For more information regarding Premium Support, please check Our Support Policy page.

✦ I bought a bundle a few years ago. Can I upgrade it to the stacks sold on Black Friday?

Yes, you can! Please sent us an email at [email protected]. We will send you an upgrade coupon.

✦ How can I get products with Laravel backend?

Please check the link here.

✦ If I bought a Freelancer Stack but I want a Startup Stack instead, what can I do?

Please sent us an email at [email protected]. We will send you an upgrade coupon for your desired stack and you will only pay the $100 price difference.

✦ If I bought a Freelancer Stack but I want a Company Stack instead, what can I do?

Please sent us an email at [email protected]. We will send you an upgrade coupon for your desired stack and you will only pay the $200 price difference.

✦ If I bought a Freelancer Stack but I want a Enterprise Stack instead, what can I do?

Please sent us an email at [email protected]. We will send you an upgrade coupon for your desired stack and you will only pay the $400 price difference.

✦ If I bought a Startup Stack but I want a Company Stack instead, what can I do?

Please sent us an email at [email protected]. We will send you an upgrade coupon for your desired stack and you will only pay the $100 price difference.

✦ If I bought a Startup Stack but I want a Enterprise Stack instead, what can I do?

Please sent us an email at [email protected]. We will send you an upgrade coupon for your desired stack and you will only pay the $300 price difference.

✦ If I bought a Company Stack but I want a Enterprise Stack instead, what can I do?

Please sent us an email at [email protected]ve-tim.com. We will send you an upgrade coupon for your desired stack and you will only pay the $200 price difference.

Getting Started

✦ How to register an account?

On our homepage, you will find, in the upper menu the Login/Register button.

Please click on it and a popup will appear, prompting you to Log In. Please choose the Register option:

In this new pop-up, enter your details and create your account:

You will be automatically logged into your account. Still, to be able to make purchases and use your account, you need to click on the confirmation link, provided to you via email. Please look for an email with the subject “Email Confirmation on Creative Tim“:

You will then be redirected to the login page. Use your credentials from the register page to sign in and you are all set!

✦ Why do I have to register?

You don't have to! You can get the files for the free products from GitHub too. We keep all the free products as public repositories on our Github Organization Page. However, in order to get support for your purchases and have more components for the products that you use, we recommend our Premium templates.

✦ Cannot log in / How to access your account?

There are 2 situations that may happen when you access your account:

1. You have entered the wrong credentials. If you cannot remember your password, please follow these steps:

  • In the menu bar on our homepage click on the Login/Register button:
  • Select the Forgot Password Option in the pop-up:
  • You will be redirected to our Forgot Password page. Please input your email address there and press the “Reset” button:
  • You will receive an email with your temporary credentials. We recommend updating your password after the 1st sign in.

✦ How to find a product in your account?

After you log in, the first page that will appear is your Downloads page. On that page you can see a complete list of the Pro products that you have purchased. All free products are available on our Github Organization page.

✦ What to do after you purchase a product from creative tim?

Firstly, congrats on your decision and welcome to our community. We really appreciate it. Here are the next steps:

  1. Go to your dashboard on creative-tim.com and download your product.
  2. Follow the install instructions from the documentation page of your product. Example documentation page: https://demos.creative-tim.com/argon-react-native/docs/#/install

Products

✦ Does a product work with a particular backend framwork?

All products on Creative Tim are based on HTML, CSS and JavaScript. Unless the product specifically contains a backend framework Laravel, NodeJS, or ASP.net they work with any back-end language of (PHP, Ruby, Java, etc) or any framework (Laravel, Rails, Spring, etc) of your choice. The front-end Design System/Kit/Dashboard that we provide does not limit your possibilities regarding the backend language/framework.

✦ What if I download something and it doesn't work?

All of our products have been thoroughly tested before publishing them and hundreds of developers have been using them for some time. However, there may be a bug or something missing in the process you are undergoing. If you have issues, you can follow one of these two paths:

If you have a problem in working with our product and you need support, please read this FAQ section. if you still cannot find a solution, please contact us through our Support Hub. Please note that we offer Premium Support only for users who make use of our Pro Products.

If you have found an issue in our product, such as a missing or malfunctioning feature, please follow these steps:

  1. Open the Github repository of your product in our Github Organization Profile
  2. Go to the Issues tab of the repository.
  3. Scroll through the open and closed issues and check if yours is in that list before submitting a new one.
  4. If you have not found your issue in the list, click on the “New Issue”. Please submit your issue according to our official issue template:
  5. As soon as we receive your issue we will reply to it. If there is a defect in our products, we will fix it and we will update the impacted products.

✦ What if I don't know how to use the products?

To be able to use our products, you need minimum knowledge of web development and front-end. We have written a blog post on where to start, if you are at the beginning. You can read it here. We are always regularly posting video tutorials that show use-cases for our templates. You can watch them on our YouTube channel.

✦ What is the difference between HTML archive and html+psd/sketch archive?

The difference between packages consists of what you get in the archive after you purchase the product.

  1. The HTML archive is the one that contains the actual code. Depending on your downloaded product this code can be:

    a. pure HTML with SCSS and JS files

    b. or HTML/SCSS/JS + Angular/Vue.js/ReactJS coded files.


  2. The HTML + PSD or HTML + Sketch contains the HTML archive explained above PLUS the extra Photoshop or Sketch Files which can be used by a designer from your team to work on the design of your platform. The flow will be something like:

    a. The designer is using the files to create a quick prototype.

    b. You discuss that prototype with the development team or you show that prototype to your client.

    c. If everything is fine, you then start to code.

✦ What is the difference between an HTML product and an Angular/VueJS/React product?

The basic product that comes in the regular HTML archive is built using static HTML files which have jQuery as the base Javascript framework for manipulating different elements from the page. The Angular/Vue.js/React versions of our products are those which use one of those frameworks as the core structure and they are built as a SAP (Single Page Application). That means that all the elements, components, pages, etc. are handled by the framework. These products which are using Angular/Vue.js/React don’t use jQuery for any of the core functionalities. To work with any product that has Angular/Vue.js/React you need to have working knowledge with that framework. If you are not familiar with these frameworks, we recommend you to work with the simple HTML version as it is easier to be integrated into a project which for example contains PHP and MySQL.

✦ What is the difference between a Design System/Kit and a Dashboard?

Here is a quick presentation on how to use the products:

  1. The Dashboard should be used for the Admin/CMS part of your website/platform.

    a. Here is where you control everything from the management part, where you see stats like this about your products/users, where you edit/add/delete different items, etc.

    b. This is the control panel of your site. The Dashboard also includes the Login Page, Register Page or Lock Screen Page so you can use them to have the access to the Dashboard.

  2. The UI Kit should be used for the part where you present your business.

    a. You can create with the kit the Landing Page of your startup/website, the Contact Us Page the Pricing Page the About Us Page etc.

    b. Or you can use this to create your Blog, where you will keep in touch with your audience.

    You can also build your own pages with already made sections https://demos.creative-tim.com/material-kit-pro/sections.html

  3. If you create a SaaS, probably your users will have access to the Dashboard too, so they can control some items from there as well. However, you still need the UI kit for the presentation pages of your business/client. In this way, you will have the same design in the presentation and also in the Dashboard.
  4. The main idea is that you should keep the products separate and not try to combine them. If you combine them, you will load your page with too much CSS and Javascript (which are not necessary). Your user will be either on a Landing Page, or on the Admin Part. If you like for example 1 item from one product, like a Card, and it is not in the other product, you can integrate it using the SCSS files.

✦ I bought a product from you, developed my project and received an update for the product. How do I insert that update in my project?

The easiest way to make updates is as follows:

  1. You create two repositories on a versioning control system (for example GitHub, GitLab, Bitbucket etc.) - if it's a PRO paid product, we suggest that the repositories to be private
  2. On the first repository, you add our product unaltered, as downloaded from our website.
  3. On the second repository, you add our product and/or develop your project
  4. Each time we release a new version of the product at hand, you download again the product, and put it on top of the first repository, the versioning control system (for example GitHub, GitLab, Bitbucket etc.) will outline you all the differences between the versions.
  5. By using a repository, you can even make new branches for each of our new versions, that way, you will always have all the versions.

Licenses

✦ What is the difference between personal and developer licenses?

The content of the archive that you download is identical for both licenses. The main difference between the Personal License and the Developer License is:

  1. The Personal License can be used only for one project (either your startup, or a client)
  2. The Developer License allows you to create multiple websites/apps (example: different clients, for a SaaS application where you charge your users for using the product etc.)

✦ All the differences between the types of licenses are available here.

What if I want to upgrade personal license to developer license? You can upgrade from Personal License to Developer License whenever you wantsimply by paying the cost difference. You only have to send us an email with the product that you have and we will give you an unique coupon for the upgrade. For example: if you paid $49 for Material Dashboard PRO - Personal License and now you need the Developer License which is $199, you only need to pay $150.

✦ What is the difference between Free and Pro product?

The differences between the Free and Pro products consists of the number of components, plugins, sections, pages in each. The Free versions contain only a few elements which allow you to build a website but the PRO version is gives you much more flexibility. Also, some of the the PRO versions come with included Photoshop/Sketch files for prototyping. For example, our latest UI Kit Material Kit:

  1. Free Version: Material Kit
  2. PRO Version: Material Kit Pro


If you scroll to the middle of the page you will see a comparison of the products. 60 components vs 1000 components, plugins 2 vs 7, example pages 3 vs 10, a better and more complex documentation for the PRO, Photoshop files etc. All the components are elements like buttons, icons, tables, comments areas, modals, cards etc. Basically the Free version is like a Demo for the PRO, like a sample.

✦ Can I use a premium product in an open source project?

Yes, of course! You can use the PRO product for an open source project if you add in the Readme file (on github) or in the description of your product that you built the project using “X product from Creative Tim” and a link to the product page. Please let us know after you launched the project and, if it is helping the developers community, we will support you with feedback and promote it in our gallery, social media and newsletters.

  1. Free Version: Material Kit
  2. PRO Version: Material Kit Pro


If you scroll to the middle of the page you will see a comparison of the products. 60 components vs 1000 components, plugins 2 vs 7, example pages 3 vs 10, a better and more complex documentation for the PRO, Photoshop files etc. All the components are elements like buttons, icons, tables, comments areas, modals, cards etc. Basically the Free version is like a Demo for the PRO, like a sample.

✦ I have to keep the copyright from the premium products?

Since this product is not under MIT license, and it is a PRO paid product, you can go ahead and delete our copyrights if you wish so.

Payments

✦ What payment method is accepted on creative-tim.com?

You can purchase the themes on Bootstrap Themes via any major credit/debit card or using PayPal (via 2checkout.com).

✦ What I have to do if I already paid but I don't see the product in my account?

Due to high demand in purchases, our payment vendor (2Checkout) may experience some digital delivery delays. Usually, they perform a high number of security checks to make sure you are the owner of the Credit Card/Paypal Account used for the paymeny. You should be able to see the purchased product in your account in maximum 30 minutes. Please make sure that you have also checked your Spam/Junk folder for emails with the subject containing either "Creative Tim" or "2checkout".

Please contact us via our Support platform if more than 30 minutes have passed since your purchase and you still cannot find the product in your account.

✦ How do I obtain an invoice on behalf of my company?

To obtain an invoice you need to:

  1. Access your account from on our payment vendor Avangate: https://secure.2checkout.com/myaccount
  2. Insert your Avangate Order No. or the email that you used in the purchase flow
  3. You will receive a login link on your email
  4. Check the Order History section.

Extra Info: If you are ordering on behalf of a company, the invoice will be sent automatically to the billing email address provided during ordering. For each completed order, a payment receipt will also be sent automatically to the billing email address provided

If you still cannot get the invoice please send us a message with your case.

✦ What if I want to upgrade my my html/react/angular/vue Bundle to big bundle?

Bundle to big bundle? You can upgrade your Bundle anytime to our Big Bundle, so you can have access to all our HTML, React, Angular and Vue products for multiple clients/websites. Contact us for more details.

Miscellaneous

✦ Do you offer client services?

We are not doing client based projects, we are very busy with the development of new products for creative-tim.com. With the help of our partners, you can find out more about custom development and submit a request here: https://services.creative-tim.com/.

✦ How can I get support for free products?

To say it bluntly we can't afford to offer human-based support for our free products, if you have a custom question as a user of our free products, first you'll need to subscribe to one of our plans.

However, we aim to keep all our users satisfied with the quality of our products, therefore, we have created extensive documentations to guide you through installing and using our products. Please check the documentation and if you still cannot find your answer, leave a comment on the product page.