Depending on your license type, you have a fixed period when you can submit any ticket to us regarding product functionalities and bug fixes (learning and tutorials related requests are not included). You will get responses directly from the product's creators in 24 hours (during business days):
- If you purchase the Freelancer license, you will receive Support from us for 6 months.
- If you need 12 months of Support, you will need the Startup or Company license.
- And if you purchase the Enterprise license, you will benefit from 18 months of Support.
At the end of this period, you will need to renew your license (purchase the product again) to get Support. If you do not renew your license, you can still use your product, but you will not have access to our Tech Support.