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Sometimes our payment Vendor Avangate is taking longer time to process the payment. It makes sure the person who made the purchase is exactly the owner of the card/paypal to prevent internet frauds. That’s it, just some extra security checks for your account protection. Hope that makes sense and we sorry for the inconvenience.
Please let us know if the processing payment is taking too much time and we will manually check it.
1. Access your account from on our payment vendor Avangate: https://secure.avangate.com/myaccount
2. Insert your Avangate Order No. or the email that you used in the purchase flow
3. You will receive a login link on your email
4. Check the Order History section.
Extra Info: If you are ordering on behalf of a company, the invoice will be sent automatically to the billing email address provided during ordering. For each completed order, a payment receipt will also be sent automatically to the billing email address provided.
If you still cannot get the invoice please send us a message with your case.
Extra info: For the hackathon case the winners would be able to use the licenses for our products outside of the hackathon too.
Send us any details about your case and we will come back with more details on how to get access to the sponsorships and if you are eligible for that.
Name: Humphrey Pietersen (humphrey.pietersen[at]gmail.com)
Name: Alex Plop (beopenagency[at]gmail.com)
Hope that information helps you. Please let us know if we can help you with anything else.