Our Support Policy

When you purchase an item from Creative Tim, you are getting support*. In order to understand the support type, please read the following details.

*All our FREE items get Community Support. All our premium items are covered by our Community Support or Premium Support.

• All supported items have 6 months of included support.
• You have the option to add a further 6 months of support (a support upgrade) when purchasing an item (License).
• To purchase a support upgrade, simply check the ‘extend support to 12 months’ box, add the item to your shopping cart and checkout.
• Your item can only have a maximum of 12 months valid support at any given time.
• You also have the option to purchase a support extension or a support renewal if you have less than 6 months of support remaining and the author is still supporting the item.
• The cost of support is calculated as a percentage of the item price (the price paid to the author for the item licence) and is determined by when you make the support purchase.