Here at Creative Tim we strive to create great products and top-notch quality above everything. Our Support System follows the same belief.
We do not offer human-based support for our free products. If you have a custom question as a user of our free products, first you'll need to subscribe to one of our plans. However, we aim to keep all our users satisfied with the quality of our products, therefore, we have created extensive documentations to guide you through installing and using our products. Please check the documentation and if you still cannot find your answer, leave a comment on the product page.
When you purchase a Premium theme from Creative Tim, you will receive Tech Support which contains two categories depending on which license you buy:
When you download a free theme from Creative Tim you are included in another category named Community Support who will NOT have the same features like Priority Support or the regular Support.
|*||Community Support||Priority Support|
|Get responses to comments on our website|
|Get responses on Github|
|Get responses on Github from our core team|
|Get access to product improvements and updates|
|Bug fixes in a couple of hours during business days|
|Talk directly to the creator of the product|
|Email support from our core team|
|Get response on Zendesk|