Our Support Policy
When you purchase an item from Creative Tim, you are getting support*. In order to understand the support type, please read the following details.
*All our FREE items get Community Support. All our premium items are covered by our Community Support or Premium Support.
- All supported items have 6 months of included support.
- You have the option to add a further 6 months of support (a support upgrade) when purchasing an item (License).
- To purchase a support upgrade, simply check the ‘extend support to 12 months’ box, add the item to your shopping cart and checkout.
- Your item can only have a maximum of 12 months valid support at any given time.
- You also have the option to purchase a support extension or a support renewal if you have less than 6 months of support remaining and the author is still supporting the item.
- The cost of support is calculated as a percentage of the item price (the price paid to the author for the item licence) and is determined by when you make the support purchase.
|* ||Community Support ||Premium Support |
|Get responses to comments on our website || || |
|Get responses on Github || || |
|Get responses on Github from our core team || || |
|Get access to product improvements and updates || || |
|Bug fixes in 24h during business days || || |
|Talk directly to the creator of the product || || |
|Email support from our core team || || |
|Get response on Zendesk || || |
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