Here at Creative Tim we strive to create great products and top-notch quality above everything. Our Support System follows the same belief.
We do not offer human-based support for our free products. If you have a custom question as a user of our free products, first you'll need to subscribe to one of our plans. However, we aim to keep all our users satisfied with the quality of our products, therefore, we have created extensive documentations to guide you through installing and using our products. Please check the documentation and if you still cannot find your answer, leave a comment on the product page.
When you purchase a Premium theme from Creative Tim, you are getting 6 months of Premium Support (unless otherwise stated as part of a promotion). If you would like to extend your support period from 6 months to 12 months, simply check the ‘extend support to 12 months’ box, add the item to your shopping cart and checkout.
|*||Community Support||Premium Support|
|Get responses to comments on our website|
|Get responses on Github|
|Get responses on Github from our core team|
|Get access to product improvements and updates|
|Bug fixes in 24h during business days|
|Talk directly to the creator of the product|
|Email support from our core team|
|Get response on Zendesk|