Our Support Policy

When you purchase an item from Creative Tim, you are getting support*. In order to understand the support type, please read the following details.

*All our FREE items get Community Support. All our premium items are covered by our Community Support or Premium Support.

  • All supported items have 6 months of included support.
  • You have the option to add a further 6 months of support (a support upgrade) when purchasing an item (License).
  • To purchase a support upgrade, simply check the ‘extend support to 12 months’ box, add the item to your shopping cart and checkout.
  • Your item can only have a maximum of 12 months valid support at any given time.
  • You also have the option to purchase a support extension or a support renewal if you have less than 6 months of support remaining and the author is still supporting the item.
  • The cost of support is calculated as a percentage of the item price (the price paid to the author for the item licence) and is determined by when you make the support purchase.
* Community Support Premium Support
Get responses to comments on our website
Get responses on Github
Get responses on Github from our core team
Get access to product improvements and updates
Bug fixes in 24h during business days
Talk directly to the creator of the product
Email support from our core team
Get response on Zendesk