Our Support Policy


Here at Creative Tim we strive to create great products and top-notch quality above everything. Our Support System follows the same belief.

WE OFFER SUPPORT FOR:

  • Helping you use the features within our product
  • Bug fixes – if you discovered bug in your downloaded product we will fix it
  • Functionalities which do not work as advertised β€” we will fix them as soon as we find out from you that there might be something wrong

WE DO NOT:

  • Offer Support for third party plugins compatibility – We try our best to make our themes compatible with most of the popular plugins but it’s not always possible to make it compatible with every plugin or update out there.
  • Customize you theme according to your design – For Custom development needs, please check our dedicated page.
  • Fix hosting, server environment, or software issues.
  • Schedule a specific time to offer support and use screen sharing applications.
  • Take responsibility in case any issues arise from your changes to the theme outside the functionalities provided by us.

We do not offer human-based support for our free products. If you have a custom question as a user of our free products, first you'll need to subscribe to one of our plans. However, we aim to keep all our users satisfied with the quality of our products, therefore, we have created extensive documentations to guide you through installing and using our products. Please check the documentation and if you still cannot find your answer, leave a comment on the product page.

When you purchase a Premium theme from Creative Tim, you will receive Tech Support which contains two categories depending on which license you buy:

  1. The Priority Support who will receive bug fixes and responses directly from the creators of the products in a couple of hours during business days
  2. The regular Support meaning that you will get responses and bug fixes in 24 hours during business days.

When you download a free theme from Creative Tim you are included in another category named Community Support who will NOT have the same features like Priority Support or the regular Support.


* Community Support Priority Support
Get responses to comments on our website
Get responses on Github
Get responses on Github from our core team
Get access to product improvements and updates
Bug fixes in a couple of hours during business days
Talk directly to the creator of the product
Email support from our core team
Get response on Zendesk