Our Support Policy


Here at Creative Tim we strive to create great products and top-notch quality above everything. Our Support System follows the same belief.

WE OFFER SUPPORT FOR:

  • Helping you use the features within our product
  • Bug fixes – if you discovered bug in your downloaded product we will fix it
  • Functionalities which do not work as advertised — we will fix them as soon as we find out from you that there might be something wrong

WE DO NOT:

  • Offer Support for third party plugins compatibility – We try our best to make our themes compatible with most of the popular plugins but it’s not always possible to make it compatible with every plugin or update out there.
  • Customize you theme according to your design – For Custom development needs, please check our dedicated page.
  • Fix hosting, server environment, or software issues.
  • Schedule a specific time to offer support and use screen sharing applications.
  • Take responsibility in case any issues arise from your changes to the theme outside the functionalities provided by us.

We do not offer human-based support for our free products. If you have a custom question as a user of our free products, first you'll need to subscribe to one of our plans. However, we aim to keep all our users satisfied with the quality of our products, therefore, we have created extensive documentations to guide you through installing and using our products. Please check the documentation and if you still cannot find your answer, leave a comment on the product page.

When you purchase a Premium theme from Creative Tim, you are getting 6 months of Premium Support (unless otherwise stated as part of a promotion). If you would like to extend your support period from 6 months to 12 months, simply check the ‘extend support to 12 months’ box, add the item to your shopping cart and checkout.


Other important Premium Support information:

  • Your item can only have a maximum of 12 months valid support at any given time.
  • You also have the option to purchase a support extension or a support renewal if you have less than 6 months of support remaining and the author is still supporting the item.
  • The cost of support is stated lower on this page or in the product page for each product.
* Community Support Premium Support
Get responses to comments on our website
Get responses on Github
Get responses on Github from our core team
Get access to product improvements and updates
Bug fixes in 24h during business days
Talk directly to the creator of the product
Email support from our core team
Get response on Zendesk